After being told the issue was my previous Arris SB6141, I went out and bought a new Arris SB6190. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Here are some up to date stats from the Hub3, getting loads of Rs errors in the dow. It began with significantly more violent packet loss, hourly outages etc. I've been enduring the issues up to this point, but today has been the worst. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. 168. I've got an Asus mesh router to which all my devices are connected (my laptop and son's Xbox) are hardwired through a switch. 2 weeks ago when Virgin were doing work in the area. 4 27 256 qam 10 4 235000000 -8. . 0 hub seems also to have very low range since I get only about 20 Mbps on. These are the parts I could find, they were screwed into the end on the coaxial cable. More than once I have noticed a log note saying "RCS partial service", however the. 0's logs today, and saw constant "SYNC Timing Synchronization failures/RCS Partial Service" errors. Like others here, I have been suffering repeated temporary loss of service with the hub showing SYNC Timing Synchronization failure - Loss of Sync each time it happens. I called support and said they would monitor and call back which - 5020988There is nothing you need to do at your side @Trundlore, the power levels are still showing out of spec and looks as if they might be slowly rising from what you have posted on the community as I can see a few over 10dBmV. 3 33 256 qam 19 2 139000000 -15. SpeedI have power cycled the Hub, and run it with and without the attenuator. Also check all cables are in good condition and all connections are tight. How to get stats from a VM hub (no need to logon to the hub) Open a web browser and go to 192. 1;CM-VER=3. Ran a dedicated line of RG6 quad shield. . - 4873030 - 2Re: SYNC Timing Synchronization failure - Loss of Sync. Re: Intermittent "Timing Synchronization failure - Loss of Sync". 21/05/2022 13:13:28 Warning! RCS Partial - 5020097Hi all, I Have been a virgin customer for a few years with no connection issues, recently (i would say that past 2-3 months) our connection - 5402610. 2-3 weeks after i had new service set up at the new place, i got Intermittent Connection problem. Copy the text in the Direct Link box, beware, there may be more text than you can see. Yes, status checking works the same way in modem mode: Pull up the log in page for the hub. Joining in. Disconnections were sporadic at first (especially with work laptop, then with mobile phones), until yesterday where I started. 0 hub seems also to have very low range since I get only about 20 Mbps on. I've reset the modem and unplugged/replugged the cables. Click on the “Upstream” tab, copy the text and paste into your reply. Ok, so for at least the past day or 2, I have been having severe internet issues. Outside Canada +1-416-348-1892 This call is free from your Virgin Plus phone. Service status says - 5129553Hello there. The 3. . Phone is plugged into hub and that can drop out mid call. Hi all Hopefully someone can assist. Open a web browser and go to 192. On our wavelength. 1 hub settings looks like: “SYNC Timing Synchronization failure - Loss of Sync;CM-MAC= ;CMTS-MAC=**:23;CMTS-MAC=00:01:5c:a0:94:be;CM-QOS=1. This log can be important to the service provider to help diagnose and correct problems, if any should occur. I have had techs out here that have replaced cables and wiring but still have the same issue going on. Current VM broadband only customer. Im having an issue where my modem randomly restarts. Yet my internet is still dropping. I contacted them through complaints, they responded a. After persistent issues over the last 5 days with connecting to telegram and gmail (the former will hang on "connecting" for 15-30 seconds at a time before establishing a connection, the latter simply will not load the modern client), I've been digging into. I have a hub 3. Hi, As the title says my internet keeps on disconnecting for around 20-30 seconds and then will reconnect. 2 32 256 qam 15 7 259000000 -8. Yes it’s not ideal and the hub will act to fix it at some point but don’t lose too much sleep over it. Virgin media says everything is fine on their end. critical. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. There has been no broadband service at all for the past 8 days which has impacted significantly impacted on being able to work from home. Reply. Try a 60 second pinhole reset of the hub and monitor progress. Landline via Sipgate. 168. 1 38 256 qam 1 2 147000000 7. 9 40 256 qam 3 4 163000000 6. I am making this post to make my conversations with the support agents easier. 8. and tells you of more local issues down to street cab/ postcode level. this issues started a few days ago , the internet was cutting out and then coming back. RCS Partial Service;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1. Click on the “> Check router status” button. I have tried using the Hub 3 in both router and modem mode with another router both resulting in the same issue. Ok, so for at least the past day or 2, I have been having severe internet issues. But your BQM is difficult to interpret. For whatever reason Virgin have made it extreamly difficult to speak to a human being, and one who can actually help or to book out an engineer. Hi there, I'm in the GU52 postcode area. We've already. If no problem is reported power off your hub, check that all cable connections are tight between hub and wall socket and power on. 01-0. Open a web browser and go to 192. Rebooted the hub3, switched cables, removed devices etc still the same issue. Client62. Re: GIG 1 Slow Speed. I am experiencing slow internet usually in the afternoon and evening, I can barely load images or videos. 21-09-2022 00:09 - edited 21-09-2022 00:14. - wired I have made sure all connections are finger tight. 2 37 256 qam 2 3 154750000 5 38 256 qam 3 4 162750000 5. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. We have on-going issues since beginning of November 2022 which, coincidentally, was when we had our Volt speed upgrade to 125Mbs from 100Mbs. i have rebooted all the kit. Then switch the Hub back on and leave ~5 minutes. These are happening EVERY DAY at SPECIFIC times around 4am 12pm and 8pm WITHOUT FAIL and occassionally there are more throughout the day 16/3/22 4/3/22 14/2/22 5/2/22 25/1/22 9/1/2. For the last month we are experiencing broadband outages and drops everyday. . Hello, I recently got connected with Virgin Media broadband. RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC. 1 router mode or 192. Faults or Outage. . But any devices connected to ethernet (laptop, desktop or ps4) have suddenly been providing poor speeds over the last week. Nightly dropouts, WiFi and Ethernet, Hub 3. . 35 Mbps, 16 Mbps, 22 Mbps, 55 Mbps, 83 Mbps, 185 Mbps, 223 Mbps, and what i should be getting - 277 Mbps. notice. 100. You could s etup a Broadband Quality Monitor. this issues started a few days ago , the internet was cutting out and then coming back. Connection is normally rock solid but today at approx 11 am I had a disconnection and since then speeds are so erratic. 1;CM-VER=3. From what I can tell, this is accompanied by packet loss and high ping, with the router status displaying "SYNC Timing Synchronization failure" and "RCS Partial Service" messages whenever it happens. The connection from the outside service is a straight run of coax. Hi All, first post here, and its for syc timing errors. This is an SNR fault. Internet not been the same since the big outage. . Here are the Hub3's stats (Sorry about the awful formatting): Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel IDRecently moved into a new build, there's not a lot of people living in the houses on my street yet. Click on the “> Check router status” button. Would it be possible to look into this for me, thanks. Will probably need a technician visit to resolve, unless there is a local area issue. Equipment is below. For immediate assistance, check out the Xfinity Assistant. . Hi all, I am having an issue with my broadband. I have had an unstable - 4886851 Open a web browser and go to 192. . Setup. RCS Partial Service;;CM-QOS=1. I set up a BQM last night and the results are unsurprising. The BQM will basically monitor the connection and display anything of concern such as drops, packet loss, etc. I had this same issue at the beginning of May, five weeks ago, and it was resolved by the changes made in the cabinet on the street. At first we thought it was the hub, which we’ve had for a considerable time, and arranged for an engineer to install a new hub but it is still happening. err nrd [13437]: estimatorDot11kIterateCB. You can check our Service Status Checker or. Been having issues with my Internet for 4 weeks now. RCS Partial Service; Mon Jul 06 11:58:07 2020: 3: No Ranging Response received - T3 time-out; Mon Jul 06 12:05:23 2020: 3: Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; Thu Jan 01 00:01:46 1970: 3:Hi acha, Thank you for reaching back out, I was able to locate you on our system and cannot see any issues, all specs are within spec, how - 5406882Hello, The last few days have been frustrating with constant packet loss the entire day with some spikes in latency. Open a web browser and go to 192. For about 2 weeks now my internet at home keeps on randomly cutting off for minutes randomly many times per day and at night. Hello, Connection has been a bit iffy this week (which is unusual). Synchronisation failure is where the hub can't maintain a lock on one or more of the 28 channels it uses to connect with the gear in the street cabinet. I have a VM Hub 3. Apparently the connections the cable company makes need to be checked from time to time, especially as weather changes from cold to hot and vice versa. 0;. I need to look at new options as its effecting my work with currently working from home. Hub wifi light wireless flickeringHello! I got Virgin Media this month. Schnief. You could s etup a Broadband Quality Monitor. on 30-05-2022 15:27. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. If no area faults found: The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. I found a similar older thread that based on the errors I see in the hub console (lots of alternating "RCS Partial Service"/"Lost MDD Timeout") suggested I post here and maybe a VM technician can have a look, presumably a fault in my area (happy to provide account details and MAC addresses via DM). I have had issues since February of my internet constantly dropping all the comcast techs say is that my modem is bad. still getting the same issue. 3 5120 64 qam 2 4 49600000 38 5120 64 qam 1 5 23600000 36 5120 64 qam 5 Downstream bon. Hi worsley, We hope you're well. Now it has gotten so bad I am lucky if I stay online for 15 minutes at a time. RCS Partial Service;CM-MAC=4**:23;CMTS-MAC=00:01:5c:a0:94:be;CM-QOS=1. Downstream channels 12 and 13 particularly affected. I've got a Hub3 in modem mode and my systems are experiencing problems through ethernet not just wifi. Also check for local faults on 0800 561 0061 and make sure all cables and connections are tight and in good condition. Since Friday everything had been working as expected, Hub 3 in modem mode, and RT-AX88U in Automatic IP. My upload remains in the 25-30mbps range. I am including the logs as well as the BBM stats. Options. My internet drops out multiple times a day (both wired and wireless) and I have tried going through VM - 4986556RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1. You could s etup a Broadband Quality Monitor. Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 235000000 4 38 256. This is extremely aggravating especially when doing things that require constant use of decent. I've been experiencing interruptions to service recently which is very unusual, everything is normally very stable. on 07-12-2022 21:27. CryptoWe have made changes to keep employees safe so response and call times may be longer than usual. Hi, ever since this Monday I've been having constant internet dropouts, and had a look at the Hub 3. 1 router mode or 192. Hi . No reported faults in my post code. 1;CM-VER=3. 3 4094 6412 3 Locked 40. Each time I call customer support, the 'solution' they recommend is to connect to xfinity wifi hotspots. . Re: 1. 38 UPLOAD Mbps 1. Check and made levels fine . Removed all pods and then - in turn - tried each pod on its own within 6 feet of the hub. 100. High Power Level, low SNR, RCS Partial Service in Networking and WiFi 48 minutes ago; High Power, low SNR, RCS Partial Service in Networking and WiFi 56 minutes ago; Virgin SMTP not accepting outgoing Virgin email in Email yesterday; Hub 5 in Networking and WiFi yesterday; Internet connection very unstable, constant ping spikes. I was given I believe a Hub 3 device. I had similar issues in the past, some 8 months ago, and they were resolved. Been having connection Issues for about 6 Months now. Event Log DOCSIS(CM) Events Date Time Event ID Event Level Description 9/26/2014 17:50 84000700 5 RCS Partial Service;CM-MAC=00:15:d1:3b:36:c9;CMTS-Hey DocMN, thank you for reaching out and I am so sorry to hear about this. 1) or public DNS (8. Hello, I've been having broadband problems for like 3 weeks already and it's getting to a point where I don't even know what to do anymore. this issues started a few days ago , the internet was cutting out and then coming back. In addition the connection has dropped completly at times. The engineer said the readings on the router had a problem and determined the issue. Now the issues are back again. Since the start of the year the reliability of the network has been steadily declining and it's now reached a point where it is becoming almost impossible to WFH, with frequent outages causing dropped calls in meetings adn in ability to access cloud resources or. 0 and my vpn work connection so much so that I have now got a secondary 11Mbps ADSL line that works better (Seriously no Dropouts), this has been affecting me WFH and also my work only has so much patience. . VM will not dispatch any technicians while an area fault exists. Could you check my router stats. . Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. Patiently looking forward to a FTTP choice in my area. and tells you of more local issues down to street cab/ postcode level. Netflix keeps loading. 100. . After monitoring my connection for the past 24hours i'm seeing a lot of downstream pre/post RS errors,. A quick follow-up. This only started about a week ago. For service in Cantonese or Mandarin. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. Hi VM, This was seemingly fixed after an engineer visit last month but the problems appear to be starting again. Hi, pretty much this past week my wifi (Hub3) has been disconnecting at least once an hour. called VM and the automated system said they needed to send a signal to the kit, did. 100. Today - brief loss of connection at 11:. For any VM staff reading this, I ask one thing, please read through the other VM community posts I've included at the bottom of this post as they all seem to match. Downstream levels appear to look fine but can see multiple T3 timeouts on the upstream. Had some occasional packet loss during peak times but today the Hub 3 appears to be rebooting at random times. 1). We would like to show you a description here but the site won’t allow us. Now that the maintenance is done I'm having intermittent drop outs and lag. net using a wired connection. I’m on a hub 3. As per the title, for the last few weeks I've been having intermittent connection issues and its starting to take it's toll. VM Support will see the signal to your Hub needs fixing. Having a few issues with my router reporting latency, packet loss, and disconnection from the internet. But I’ve - 5063990Thanks for coming back to me over private message @joehowe789. Then, try a Hub reset thus. Sorry to hear you are having issues with your hub rebooting itself. hi there, any help would be great, ive been trying to figure out for ages why my internet is so slow during the day. This has been getting increasingly worse over the last - 4792463Hi Since the start of the year (at least) I have been getting intermittent connection loss on ALL devices. It’s not just the actual internet connection - the wifi network itself vanishes from my availab. and this happen intermittently. I get kicked out from games. Often with the green light flashing on the router, but not always (not for shorter dropouts). Probably in the green boxes (some areas grey) in the road. QuickStart, set up and connections. Last couple of days my BQM from Thinkbroadband looks awful and seeing drops and disconnects both on work VPN and also when gaming. The broadband is terrible. The VirginMedia site which checks for your internet tells me to check back in 24 hours, but it's been going on for the whole week. I can't stream an episode on my xbox, I can't watch a video or load a web page on my phone. We would like to show you a description here but the site won’t allow us. This affects devices which are connected via WiFi and ethernet,. No spitters or any other device in the line. We would like to show you a description here but the site won’t allow us. TV via Freeview and smart TV apps. . 3 weeks ago. CheersSYNC Timing Synchronization failure - Loss of Sync & RCS Partial Service in Networking and WiFi yesterday I need to speak to a person for disability help in Networking and WiFi Monday High packet loss and unreliable connection for over 2 months in Networking and WiFi 2 weeks agoSolved: Hi Having issues over the last week with the Hub rebooting and loss of internet. I finally got a VM engineer to visit last - 4700236Re: Lost MDD Timeout & RCS Partial Service. DO I need an engineer? 3 weeks ago - last edited 3 weeks ago by Corey_C. Previously with NTL, Virgin Net, Cabletel, Cable Online. 1 modem mode. 70-5 Mbps download speed, paying for 50 Mbps. 0; This issue isn't very bad when. All recent disruptions of service are fully VM fault. Never really had any reliable service from Virgin Media and even switched to Virgin Media Business but they never fixed anything (horrendous customer service and held me to their 2 year contract) and just keep saying area faults and left back for residential (100MB). Would it be possible to look into this for me, thanks. Itermittently all devices will be disconnected with no internet and after a short while will reconnect. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Super solver 1,008 Views Message 12 of 45 Flag for a moderator. To just to keep you updated we have now been advised there is a reported area fault in your area. However my WIFI and Ethernet both disconnect constantly. post and pre RS errors way to high aft Refresh data Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 139000000 7. checked that there is no issue in our local area and the other checks via. We don't use the wifi on the hub (we have disabled it), instead we have a tp-link Deco S4 mesh wifi system that makes. One moment have 300mb+ and then sometimes have around 40mb. 0. 39. 0. Constant WiFi dropouts. Daily Intermittent Disconnects. Adding up/downstream channel stats. on 18-09-2021 10:22. 06-05-2023 15:21 - edited 06-05-2023 15:37. Since the beginning, my router has frequently been disconnected from the virgin server and restarted very frequently causing loss of internet for at least 15 minutes per episode. 3 3588 5968 6 Locked 40. It monitors your connection 24/7 and provides diagnosis of any. still getting the same issue. 168. 45 My normal upload. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. 中文客服熱線 (廣東. Also check that the internal wiring is ok with no kinking or chaffing, check that all looks good with the outside cabling and wall box (no “staples, etc. Starting from Friday 4th I have been getting periods where I briefly lose connection to the internet, which coincides with high ping and also packet loss. 0; On a superhub 3 in modem mode. 70-5 Mbps download speed, paying for 50 Mbps. 1. I have a Nighthawkaww shucks your welcome, trust me your making my day too plus this is the second time you've helped me out giving the best advice i've received from any other forum. Volt M250 with a Hub 3 in modem mode using an Asus RT-AC86U router. 1st engineer checked there were no issues with the signal, and reterminated my cable at the green box. Gateway IPv4 address is valid. I have a SuperHub 3 in Modem Mode which has been reporting the following in its Network Log; 04/03/2022 20:12:5 notice LAN login Success; 04/03/2022 18:03:8 Warning! RCS Partial Servic. I had very similar problems when I first got my Virgin Box a year ago and those problems got thankfully fixed. The basics out of the way first: Superhub 3, modem mode. 3 weeks ago. Model: Deco X55. 0. 168. Reply. Then sometimes it will just cut off completely and takes about 10mins too come back on. This all started happening approx. switched it off for 10 mins and then turned it back on etc etc. Called again spoke to second line support who confirmed there was still an issue and t. Yes I am still having the issue every 30mins, I want to mention the Virgin Media plan is under a different name just incase I dont show up on your systems that is why, however, that BQM I sent. Hi, long term VM customer, first time poster. Then switch the Hub back on and leave ~5 minutes. Networking and WiFi. over the last year. CryptoHello everyone! I have tried going through my ISP but they see nothing wrong with modem health or my connection on their end. When the internet connection drops, modem reboots and internet access is then restored. I have added the pertinent details below. . My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Also check that the internal wiring is ok with no kinking or chaffing, check tomorrow that all looks good with the outside cabling and wall box (no “staples, etc. . We would like to show you a description here but the site won’t allow us. 3 4334 5963 2 Locked 40. 0 RCS Partial Service/SYNC Timing Synchronization failure. Those errors are when the internet disconnects for more than a few seconds however, still getting more disconnects that last 1-3 seconds that arnt show in the network log. Virgin Media CommunityAs well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. i have rebooted all the kit. In the last 3 months we started to experience severe internet dropdowns/reconnects that according to network logs from 192. For the last two weeks or so, I've been experiencing packet loss and latency issues. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. RCS Partial Service;CM-MAC. 2 weeks ago. Virgin Media Connection issues Still Not Fixed. RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. and tells you of more local issues down to. 168. finally had work completed on the 14th April and it’s now worse. Hi there! I'd be glad to ensure that this gets looked into further. Check for local issues again on 0800 561 0061. The VM is still in router mode (pending task to change to modem mode). Hi, this may be a somewhat lengthy post, I'll have to split hub readings from the other day / after a restart today. Trying to work from home with 500Mbps broadband package but for the past several Months I am having severe issues with Hub 3. Well I think I'm done I've done all the m&m steps and installed freshjr qos script which made me feel like a hacker and my undf prio is 2 so I think its working, Qos has been set up to. No reporte. I always check the Virgin Media service status but there are never any outages in our area at the time. I checked the router log and there's a lot of criti. If no area faults found: The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Click on the “> Check router status” button. mdc999. 04-08-2023 16:37 - edited 04-08-2023 16:40. 16 posts · Joined 2012. Tudor. . net, it rangers from 10Mbps to 30Mbps and im on M250 fibre. But any devices connected to ethernet (laptop, desktop or ps4) have suddenly been providing poor speeds over the last week. . My internet was working perfectly fine - 4891147on 08-02-2022 23:24. SYNC Timing Synchronization failure. Last year we had an upgrade to a new Tivo box and Hub 3, I replicated the swicthing into modem mode, and we would get occasional heavy buffering when streaming - any device (TV, PlayStation, tablet), on a. on 04-05-2023 11:40. 0. The primary place to report faults is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. 35 Mbps, 16 Mbps, 22 Mbps, 55 Mbps, 83 Mbps, 185 Mbps, 223 Mbps, and what i should be getting - 277 Mbps. High Post RS errors, no ranging response. My M125 connection has been really unreliable recently, with occassionally really bad latency, slow speeds and sometimes complete loss of service. Thank you for replying Carley. "Partial Service DS only" - sounds like a service issue that would affect the folks local to you. Hi folks. Ever since then, I've had repeated issues with the broadband dropping / becoming non. i called and went through the motions of. Several different modems purchased and the same problem remains. Notice atom errors. The BQM also shows alot of packet loss (red bits). in QuickStart, set up and connections Thursday Hub 4 errors 'N0 Ranging Response received - T3 time-out' in Networking and WiFi Thursday Cable modem randomly rebooting & poor connection in Networking and WiFi Thursdayinternet is throttled during the day. I even know every word to the call centre because I have had to call that many times. I’m also aware of the “Intel Puma 6 chipset” controversy, and have researched that a bit. Power levels have been changed to spec. I had Comcast come out 3 times to check my line. In the space of 30 mins since my last messge we're now at Thousands of Post RS Errors Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 40. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID. Solved: Hello, hoping someone can point me in the right direction before I try to get into contact with Virgin, I'd like to avoid a support - 5406882SYNC Timing Synchronization failure - Loss of Sync - yes me too! el_flandro. 0, apparently checked cable connections to the exchange and deemed all was well.